$4.99 flat rate shipping for all orders!
Clarifying Face Mask
Clarifying Face Mask
$6.00

Alder New York

Clarifying Face Mask

Detoxifying Activated Charcoal & Willow Bark

Returns/Shipping/FAQ

What are your store hours?

Wed, Thu appointment only. Fri, Sat, Sun 11-6 open to public. 24/7 online at www.shoponatah.com for USPS delivery + free curbside pickup.

Do you accept returns?

We will gladly issue a store credit or exchange within 7 days of purchase for items returned in new, unused/unopened condition and in their original package, with receipt*.  Due to the nature of the product and/or vendor, the following items will not be eligible for return:

apparel, skincare products (unless they are sealed), jewelry + accessories (bags, earrings, necklaces, rings, etc...), CBD products, personal care items, MB Weavings rugs and table runners, perishable/food items and publications. Plants are case by case. We cannot be held liable for any kind of reaction you may encounter with products purchased at Onatah.

*we reserve the right to refuse returns.

Online Purchases

The above rules apply with the exception of apparel: all apparel in new and unused condition in original packaging and with tags attached can be returned or exchanged within 7 days of receiving item. Any full priced item purchased with a discount is not eligible for return, but may be eligible for store credit or exchange. Returns must be postmarked within 7 days of receipt. Buyer is responsible for return shipping and insurance, and may forfeit original shipping charges from return.

Sale and vintage items are final sale and are not eligible for return or exchange. Some sale, vintage and second hand items are likely to have minor flaws due to the nature of being pre-loved items, or from having been on our racks for a while (hence the sale price). Some examples of minor flaws include and are not limited to; pilling, markings, discolorations, loose threading, and other signs of wear from the previous owner and age.

Buy carefully. Buy thoughtfully.

What are your shipping policies?

All orders ship for $4.95! Most orders ship within 3 business days. We currently only ship to the US and its territories. Live in the area? Select our local pickup option and we'll hold your order for you at the shop for pickup Wednesdays and Fridays 3pm - 6pm.

Orders are shipped during our business hours, Tuesday through Saturday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way!

Weather and other delays are outside our control and not covered by shipment time guarantees.

*Additional shipment charges may apply to oversized and/or packages weighing over 5lbs. We try to notate this in product descriptions. If this is the case, we will contact you with an additional invoice for shipping.

**Please note that due to the weight, size, or value of some items or combination of items, we may upgrade your order to UPS. Signature is required for orders over $250.

Lost or Stolen Package?

Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, theft is outside of our control and as we cannot recoup the value of the package from the shipping company, we are unable to offer a refunds for stolen packages. 

If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process. 

Will you carry my products?

Look at our Instagram as well as our website. If your products would be a good fit, then send your line sheet or catalog along with a few product photos to shoponatah@gmail.com. Please note that due to the high volume of inquiries we receive, we cannot respond to everyone who reaches out. We'll be in touch if we're interested, and don't be offended if we're not. We're pretty small and can't carry everyone, even though we want to! Here are a few things we look for:

- Unique vendors and lines. Don’t knock off someone else’s work. We’ve probably seen the original. 
- Products and packaging that are sustainable and/or give back. All natural, chemical free, no animal testing, minimal to no plastic please, etc...
- Thoughtfully designed packaging that would fit well in the shop. 

 

See COVID-19 policies here.

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Reduce blemishes, control oil, and minimize pores with our single use deep-cleaning exfoliating mud mask. Fortified with willow bark, rosemary, zinc oxide, and activated charcoal this gentle, unscented mask reduces inflammation and detoxifies skin for a clear, healthy complexion.Vegan, synthetic fragrance-free, silicone-free, paraben-free, and phenoxyethanol-free.

Organic Willow Bark Extract This natural plant extract is rich in salicin, an anti-inflammatory and anti-aging compound responsible for encouraging what scientists call “youth gene clusters,” or the genes responsible for keeping our skin looking and feeling young.

Activated Charcoal An absorbant black powder made from carbon-rich hardwood that detoxifies skin of impurities to prevent blemishes and clogged pores.

Vitamin E Tocopheryl acetate, a stable form of Vitamin E, is a powerful free radical fighter and skin conditioner that reduces wrinkles, dark spots, and sun damage.

Full Ingredient List: Water/Eau, Bentonite, Hydroxypropyl starch phosphate, Rosmarinus officinalis (rosemary) leaf extract*, Salix alba (willow) bark extract*, Glycerin*, Silt, Zinc oxide, Charcoal powder, Tocopherol acetate (vitamin E), Phenylpropanol, Ethylhexylglycerin

*USDA certified organic ingredient

Tear open the packet and apply the contents to your face and neck. You may start to feel a slight tingling sensation, which is totally normal. After 3-5 minutes rinse off with cool water. Use weekly for best results.



Avoid contact with eyes. For external use only.

We have 5 key strategies for Alder New York to reduce our carbon footprint:

To avoid the use of petroleum derived products including plastic and other petro-chemicals in our products, operations, and supply chain.
To use 100% clean, green energy for transportation, manufacturing, and operations
To use technology responsibly and lessen our burden on internet servers for energy use.
To continue our tenant of veganism and not use animal derived products in our products, operations, or events.
To support organizations and businesses that share our common goal of reducing our carbon footprint and reducing climate emissions.

DESCRIPTION

Reduce blemishes, control oil, and minimize pores with our single use deep-cleaning exfoliating mud mask. Fortified with willow bark, rosemary, zinc oxide, and activated charcoal this gentle, unscented mask reduces inflammation and detoxifies skin for a clear, healthy complexion.Vegan, synthetic fragrance-free, silicone-free, paraben-free, and phenoxyethanol-free.

INGREDIENTS

Organic Willow Bark Extract This natural plant extract is rich in salicin, an anti-inflammatory and anti-aging compound responsible for encouraging what scientists call “youth gene clusters,” or the genes responsible for keeping our skin looking and feeling young.

Activated Charcoal An absorbant black powder made from carbon-rich hardwood that detoxifies skin of impurities to prevent blemishes and clogged pores.

Vitamin E Tocopheryl acetate, a stable form of Vitamin E, is a powerful free radical fighter and skin conditioner that reduces wrinkles, dark spots, and sun damage.

Full Ingredient List: Water/Eau, Bentonite, Hydroxypropyl starch phosphate, Rosmarinus officinalis (rosemary) leaf extract*, Salix alba (willow) bark extract*, Glycerin*, Silt, Zinc oxide, Charcoal powder, Tocopherol acetate (vitamin E), Phenylpropanol, Ethylhexylglycerin

*USDA certified organic ingredient

HOW TO USE

Tear open the packet and apply the contents to your face and neck. You may start to feel a slight tingling sensation, which is totally normal. After 3-5 minutes rinse off with cool water. Use weekly for best results.



Avoid contact with eyes. For external use only.

PACKAGING + SUSTAINABILITY

We have 5 key strategies for Alder New York to reduce our carbon footprint:

To avoid the use of petroleum derived products including plastic and other petro-chemicals in our products, operations, and supply chain.
To use 100% clean, green energy for transportation, manufacturing, and operations
To use technology responsibly and lessen our burden on internet servers for energy use.
To continue our tenant of veganism and not use animal derived products in our products, operations, or events.
To support organizations and businesses that share our common goal of reducing our carbon footprint and reducing climate emissions.